Non-Insured Health Benefits (NIHB) Support Specialist, Full-time Permanent Position

Health and Wellness · Stephenville, Newfoundland and Labrador
Department Health and Wellness
Employment Type Full-Time
Compensation $35,000.00 per year

Job Title: Non-Insured Health Benefits (NIHB) Support Specialist, Full-time Permanent Position.

Location:  Stephenville, NL


Hours of Work: Monday to Friday, 9:00 am to 4:00 pm, 35 hours per week.

Salary: $35,000.00 per year


Job Description:

The NIHB Support Specialist will ensure the efficient delivery of financial, administrative, and clerical services in the processing of NIHB claims. 


The NIHB Support Specialist will comply with established organizational policies and procedures. Duties include: the coordination and processing of NIHB claims, creation of records, adherence to Records Management procedures, monitoring of payments.  Ensuring that client’s and provider’s claims are processed in a timely manner.


  • Preparation of documents using computer word processing, spreadsheets, and database software
  • Ensure recipient information is correctly inputted into the claims processing system
  • Respond to member queries regarding claims
  • Respond to members queries regarding mental health counselling
  • Processing and coordination of accommodations, transportation and meals for members following Health Canada’s guidelines
  • Processing and coordination of member’s Non-Insured Health Benefit claims
  • Preparation of preapprovals and processing of mental health counselling claims
  • Provide secretarial and administrative support to management and other staff, as required
  • Ensure files are stored and maintained as per the Qalipu Electronic Records Management System and Quality Management Protocols
  • Other duties as required


Education: Completion of Post-secondary education in Office Administration, Business Administration or other similar education.


Experience: previous experience or exposure working in a similar work environment.  


The successful candidate will possess:

  • Knowledge of office administration and records management procedures
  • Knowledge of data entry systems
  • Confidentiality concerning client health and financial records
  • Excellent interpersonal and communications skills
  • Analytical and problem-solving skills
  • Attention to detail and high level of accuracy
  • Effective organizational skills
  • Excellent computer skills including the ability to operate spreadsheet and word-processing programs

Working Conditions: This is an office-based position with duties predominantly met during regular working hours. Some travel, overtime and flexibility of work schedule may be required.

To Apply, please use one of the options listed below:


Electronically: apply by email to: using MS Word with subject line: “NIHB Support Specialist”.

Deadline for receipt of Cover Letter and Resume: Friday, December 3, 2021, at 4:00 pm.


Please note, the following documents are required: Diplomas/certificates for Post-Secondary Education and Training and a Code of Conduct with a vulnerable sector query.


QFN is an equal opportunity employer, in situations where candidates have equal credentials, preference will be given to aboriginal candidates. If you are a member of Qalipu First Nation please indicate it in your cover letter.

Thank You

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  • Location
    Stephenville, Newfoundland and Labrador
  • Department
    Health and Wellness
  • Employment Type
  • Compensation
    $35,000.00 per year